FAQs
When should I arrive?
We recommend arriving 90 minutes before the start of the opera. This allows you time for parking or pesky train delays, picking up tickets, or grabbing a drink or snack before the show.
You can also join us 60 minutes prior to curtain for a pre-opera talk before every performance, led by members of the production creative team and COT leadership.
If you didn't receive an email, please contact us at boxoffice@cot.org or 312-704-8414 and we will resend to you. If you need any more assistance at the theatre, a COT Box Office representative will be available at each venue.
Where do I pick up my tickets?
If you purchased your tickets in advance, your ticket will be emailed to you ahead of the performance, which you can present to the ushers directly on your smart device, or you may print out and bring with you. If you didn't receive an email, please contact us at boxoffice@cot.org or 312-704-8414 and we will resend to you. If you need any more assistance at the theatre, a COT Box Office representative will be available at each venue.
Ticket Info:
Exchanges
If you need to make an exchange, you may do so for a $7 fee (free for subscribers). Please contact our Box Office during our standard box office hours at 312-704-8414 or boxoffice@cot.org for assistance. (All exchanges must be submitted at least 48 hours prior to the original performance.)
Ticket Donation
If you are unable to attend your performance, we encourage you to donate your ticket back to COT at least 24 hours prior to the date of your performance. (A tax-donation letter cannot be issued for donations received less than 24 hours from your performance time.)
Who should I call?
Box office hours are Tuesday-Thursday, 9AM-5PM (Central). The week of show the box office will be open Tuesday-Friday. We also will be checking email over show weekends at boxoffice@cot.org
On performance days walk up service is available one hour prior to the performance.
Parking Info
COT encourages you use SpotHero at each of our venues!
Epiphany Center for the Arts
What if I’m late?
Late seating will be handled at the discretion of house management, and seating may not be guaranteed. This is to ensure that our audiences can enjoy the performances with minimum distraction during the opera. Since downtown Chicago can be unpredictable, we encourage you to allow extra travel time even on clear days.
What are your safety protocols?
Read our COVID-19 protocols here!
What should I wear?
No dress code here! From ball gowns to blue jeans, we encourage all our patrons to wear whatever makes them comfortable and fabulous.
Are performances accessible?
Harris: The orchestra and balcony levels are both accessible.
Epiphany: The south entrance of Epiphany Center for the Arts on Ashland Ave is wheelchair accessible. Parking is available outside of this entrance on Ashland Ave. An elevator is located through the south entrance doors providing additional access to the 1st and 2nd floor galleries and event spaces.
Studebaker: The orchestra is accessible on the ground level. An elevator in the lobby can take you to the balcony seating.
All COT performances are captioned with supertitles in English projected above the stage, and some performances offer audio description.
If you or someone in your party needs special seating or attention, email us at boxoffice@cot.org or call us at 312-704-8414 and we’ll make sure you’re well taken care of.
Are food & drink allowed in the theater?
Food and beverage may be consumed in designated areas of the lobby, and will also be permitted inside the auditorium.
Are photos allowed?
Nope – use of cameras, cellphones or other recording devices is not permitted inside the theater during performances. But we encourage selfies of you and your group before and after the show! Tag us at #COT on Facebook, Instagram, Twitter, or Tiktok